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Service vs hospitality: Breaking down coffee’s customer experience NICE Satmetrix offers a cloud-based VoC solution and is the co-developer of the Net Promoter Score (NPS). The Net Promoter Score is a numeric scoring system that helps identify customers primed for acting as brand ambassadors. Customers have an expectation that each moment of truth will provide …

How To Deliver A White Glove, “Wow” Customer Experience Read More »

AI chatbots offer more than simple conversation ChatSpot combines the capabilities of ChatGPT and HubSpot CRM into one solution. With this tool, you can draft blog posts and tweets and also create AI-generated images, or you can feed it a prompt to enable you to get specific data from your HubSpot CRM. Almost all medium …

Next-Gen Super Bots Built To Bolster Customer Communications Read More »